Wall sockets and no connection. Very poor advice. Short. can someone contact me about moving a TV point please. Options. Phone. 12-10-2022 18:51 - edited 12-10-2022 18:59. But I have no Virgin Media Wall socket in my house. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Thank you goslow, Kain_W. to be phone lines. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. I was told when purchasing the broadband package that fi. My previous sky microfilter attached here. I am going to cancel. 4. Even sitting in the room above the router, the WiFi was dreadful. Quickstart is the quickest and easiest way to setup our services. on 08-01-2023 20:46. Browse Virgin Media Virgin Media Community. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. For more information please visit:Media don’t do any Fibre connections to inside the house. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. . #1. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. There are 10 types of people: those. Thank you for your post and welcome to the community. Admittedly these will make more sense if you already have a basic. cheshire_man. VM don't use fibre inside the property. Speed I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. You need a small spanner to remove this, then push the provided connector over the exposed end. But I don’t see anything like that apart from satellite dish cable outside the window. Stream from Virgin Media. Outside the property there will be a brown box (known as the omnibox), and then on the opposite side of where that box is, inside the property will be the socket for. 0 Kudos. 9. I can only find the TV socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. There’s even no BT wall socket. The coax cable from the study can be used for the other 360 box in the kitchen. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Mark as New; Bookmark this message;. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Basically it sends power back up the TV aerial to power the amplifier up above. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. . Options. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Engineer visit. The openreach socket can take a landline cable or an ethernet cable. New Install Assistance. 3 Kudos Reply. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051What confuses some people is the push-on connector provided. Networking and WiFi. You'll have to cut the cable and seal the hole up. 14,065. Hi, Same problem here. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Step 4. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. #12. Alternatives to Super Hub 2 routers The Openreach sockets do not work for Virgin Media. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). The new ones are just screws, the old style Telewest ones are like star shaped head. We would like to show you a description here but the site won’t allow us. Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. - 5250024If you wanted to take Virgin Media phone services, they would most likely remove all that and run a fresh cable to a telephone wall socket. Best,Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. . My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Broadband and phone deals. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. Hi all, I just joined Virgin Media and I am lucky enough to be in a house that had coaxial wall sockets installed already. on 15-02-2022 10:03. It should be free of charge. VM BB TV Landline. It is likely you will be waiting a few days. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. Sometimes there is no wall box, just a trailing cable. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. Posts. ) Options. 132Mb average speed. That is the missing power supply. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I have signed up as a new user for Virgin Fibre. Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. Tudor. however if there is nothing inside your home then the previous owners may have removed the internal wall box themselves,. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Hi. It does not seem feasible or plausible to bury a Virgin Media. Virgin Media M125 Fibre Broadband. Thanks for your post. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. If you're happy with this and for the charge we can make the arrangements for you 🙂. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. No virgin media wall socket; Options. Connect the Hub’s power cable with the blue tab. 3 weeks ago. Awful first impressions of Virgin Media. However, since theres no virgin media socket is it possible if someone who works at v. 3 weeks ago. If it’s damaged, it could. Phone. But I have no Virgin Media Wall socket in my house. In response to robertdwhite. No outside box - cable through the wall to inside box - very old 20 years ago. I don't see a virgin media wall socket. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsPush the white cable (from the old Hub) into the back of the new Hub. But I have no Virgin Media Wall socket in my house. . I wanted. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Image below of the Virgin Media PSU Plug that connects to the coax. Not all properties have a socket. Sorry to here you are having to wait a bit longer to get the services installed. on 22-10-2022 20:58. Failing this. 4 Kudos. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. 168. 22-12-2022 19:19 - edited 22-12-2022 19:20. Don’t plug the power cable into a plug socket yet. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. . Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. we’ve just moved in to our new house. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. If it’s damaged or not working correctly, it could be causing your internet issues. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. QuickStart, set up and connections. Verify that the white cable is securely connected to the Virgin Media wall socket. . . Browse Virgin Media Virgin Media Community. log into hub3 - 192. " The hub is upstairs as previously said. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. 4. I am happy to help with this. - 5346428. both appear. log into hub3 - 192. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. All the cabling is the property of Virgin Media and must not be touched. Options. Could an engineer be arranged to install please as my account is due to go live today. Hello sophieboulter1. Browse Virgin Media Virgin Media Community. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. Also available from the likes of Screwfix, Homebase, Toolstation etc. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. 0 Kudos. Networking and WiFiSame thing happened, and on all the wall phone points. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 0 Kudos. The wall box may be branded with the logos of an old cable TV company (not VM). Go to solution. Virgin Media; My Virgin Media; Shop; Help;. Is it necessary to plug the cable to socket for having wifi, if so what can I. Business, Economics, and Finance. Everything is converted to specialised triple screened coaxial cable. Tried to connect it but unfortunately there is no wall socket at all in property. Broadband and TV deals. I've looked for an external box but cannot. The Virgin wall sockets just have one connector at the bottom. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). We would like to show you a description here but the site won’t allow us. Re: cable not fitting wall. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Explain what needs to be done and book an engineer visit. If you can get Quickstart, you can choose one of two delivery options. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Tudor. Virgin Fibre Areas only. Go to virginmedia. Sometimes there is no wall box, just a trailing cable. The other is marked TV, & this is used for TV & Broadband. Joining in Options. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Stay safe online. The second two black cables are from a satellite dish, used by. You'll have to cut the cable and seal the hole up. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. wi-fi. You can visit the website virginmedia. As part of this to make sure it is a. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freePerfectly safe to remove it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 18-02-2023 10:23 - edited 18-02-2023 10:33. 100. 4. House on renovation at the moment and electric rewire is done. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. We have tried plugging it into the only box we found it would fit but no luck. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I wanted. Back a step. If so you would need a maned install. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. on 12-01-2023 21:04. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. That will cost £25 each time, for peace of mind. Subscribe to RSS Feed; Mark Topic as New;. 3. ) The hub will be in here too. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Networking and WiFi. 2. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. . Can you help me please. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Booking an engineer is easy with Virgin Media. Some VM installations do not have an internal wall box, just a trailing lead. Teki, Mar 28, 2020. Sign in . Wiring diagram for virgin mediaVirgin media tv v6 box isn't losing one of its best features yet Productivité comédie gonfler box internet fibre subvention impliquerVm cable to fibre upgrade experience?. However, I do not have any of the specified wall sockets available. A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. Get the Hub ready by connecting the wires. Entertain me; Broadband Deals. I found this which seems to be hollow. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 29-12-2022 20:58 - edited 29-12-2022 21:00. Vonage 2nd line. 29-12-2022 20:58 - edited 29-12-2022 21:00. I found this wire that looks like Cable con 3. No photo attached. For more information please visit:is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Absolutely not. Browse Virgin Media Virgin Media Community. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. Available with M50 broadband or faster. 1 Kudo. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. Some photos would help us. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. )Options. Virgin Media Install - Preparing for engineer (Install socket in specific location) This is a weird post and apologies if this isn't the right place however at somepoint we will be having Virgin Media installed at home and I'm hoping to do a bit of prep-work before hand to make sure it all goes smoothly. They'll then install a fibre socket inside. My previous sky microfilter attached here. Entertain me; Broadband Deals. cable from wall. Browse Virgin Media Virgin Media Community. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Search ISP News. Broadband. I have also checked outside and there is no box either on my property or on my boundary wall. If there is one you need to trace it back to the wallbox outside where it will connect to a splitter inside it. Hi , Welcome to our Community Forums and thanks for your post. However, I do not have any of the specified wall sockets available. Kain, regarding your question: I am looking to: 1. But I have no Virgin Media Wall socket in my - 5339557. There are two options for to your TV. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Entertain me; Broadband Deals. No virgin media wall socket. Hello tejeshn. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Virgin Media Quickstart set up. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Account - Cable. . Re: No wall socket. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. Old Virgin Media box and poor signal. 4cm) crater. The box and cables may have been removed by the previous occupiers. Can see - 5322120. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. So tiny joule protectors must be safe. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. In the UK, one is rarely seen in 20 years. The cable in the second picture is the one you need to connect too. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. Mobile Your Account. However, as I have been trying to set this up, I noticed that I - 5055231Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. When the outside cable had been done and left with loose cable outside, I drilled the hole myself and fed the cable through. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. . Sorry to hear of the lack of wall socket on the inside of your property. Learn more. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Trouble shooter. My VM Router is is my office adjacent to hall. My order is p. Occasionally only a very short stub of wire is left. Hi Virgin Media, I'm also having the exact same problem. We can certainly work to get an engineer booked in to get this installed. You can also check for a loose cable as not all properties have a socket. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. Security matters. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. Bits and bytes. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Sounds like you need a manned engineer install rather than self-serve. These are the parts I could find, they were screwed into the end on the coaxial cable. You need to go outside and locate the brown or grey omnibox on the wall. both appear. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. Kit arrived today…no wall box so unable to install. You need something called a barrel to connect the two. in Networking and WiFi Sunday; No Virgin Media Wall socket . However, I do not have any of the specified wall sockets available. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. Thank you for the tel no. No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. --. 1 ACCEPTED SOLUTION. Call the Pre-installation and delivery team on 0800 052 1734. I unscrewed it and there is a male isolator inside the box. Rob. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterday; Cable/socket incompatible in QuickStart, set up and connections yesterday QuickStart, set up and connections. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoPush the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Connector cable for v6 boxSolved: external brown box Solved: re: broken external brown. Virgin media wall socket in an unusable place. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. I'll send you a PM now to book this in. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Kindest regards,. I highly doubt my landlord will allow a virgin coax. But i cant seem to find anywhere to book/contact and get someone to come fix thisForgive my ignorance but could someone identify all the sockets/leads in the photo? I am currently with Shell Energy broadband and wish to change to Virgin Fibre Broadband. Don’t plug the power cable into a plug socket yet. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. signed up and was given the option of self installation. No virgin media wall socket umerarifkhan11. Plug the cordless base. Tried the virtual assistant but it didn’t prove helpful. Account - Cable. RedTomato said: I removed my Virgin cable about a month ago. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Past occupiers of your property may have removed. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Account - Cable. If it is a loose cable only, you will need one of these to connect the Quickstart cable. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911Probably for a TV box connection. Chris. Tudor. There should be a wall mounted box somewhere inside that has an F socket on it.